FAQs

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Frequently Asked Questions

Not necessarily. Just send us your laundry bag and we will sort the garments according to their colour, water temperature, and fabric care required. If you want to give us special instructions about any garment, feel free to let us know while placing your order.

For wash and fold service, it takes us 24 hours only to transform that dirty pile of laundry into neatly folded stacks. The turnaround time is different for other services, depending on the quantity of laundry items and the time of the day when your order is assigned.

Yes, of course. Your health is our top priority. We have scent-free, hypoallergenic detergents in place that are free from harsh chemicals and gentle on skin. Just let us know while placing your laundry order and we will take care of the rest.

Never. That’s a personal offense for us! We take pride in providing a home-like wash to our customers. When your laundry arrives at our store, it is uniquely tagged and never combined with any other order. We always run a separate washing cycle for every order.

That purely depends on your preference. Our standard procedure is to neatly fold the laundry after washing but we also provide wash and hang service if our customers specifically ask for it.

All too often we receive orders where items like medicines, USBs, coins, etc. are found in the pockets. While we request our customers to check their pockets before sending their laundry bags, our team does this for all orders as a regular protocol. Any items found in your pockets will be returned safely with your order and you will be notified about them as well.

Yes, we stock a broad range of detergent fragrances that cater to a wider customer base. Let us know your favourite scents and we will make sure your laundry smells fresh and nice, just the way you like it.

We make sure they don’t. Once your laundry bag reaches our store, the items are carefully inspected by our team and cross-checked with the information you provide at the time of scheduling the services. After processing the items through the requested services, our team hangs/folds them and once again tallies them with the information recorded before delivering them back to you.

We envision clean clothes and a cleaner environment. We adhere to sustainable cleaning practices by investing in energy-efficient washing machines and dryers, and eco-friendly washing products. Because what’s better than clean laundry? Clean and green laundry.

We try our level best to operate during the off-peak hours (i.e. when the electricity consumption is at its lowest and lower rates are charged by electric companies.) This efficient energy use enables us to save on electricity bills and in turn quote lower prices to our customers. Now you see where all the affordability is coming from!

Daud kept it as a keepsake. Later, his uncle gifted him another jacket on his birthday which he protected from all sorts of food droppings. Also, since that day, Daud never ate ketchup.